Julia Cunningham

Handbags, accessories and gifts designed and made in Scotland

 

Easy Returns & Exchanges

Our Returns policy in short

  • You have 14 days to return a order after receiving it.

  • If you change your mind, or the product you received is not what you expected, please contact us before returning the item

  • Unless arrangements are made with us, you cover the cost of the return

  • Please note that exceptions may apply for custom-made and personalized products

  • If you have any questions, please contact us.


Instructions for returning goods

  • If you wish to make a return, send us an e-mail or message containing your name, address, e-mail address and the order number, specifying which items the return relates to.

  • Ship the items for return within 14 days of the date of notification.

  • You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging.

  • If possible. Please provide us with a tracking number for the return shipment

  • If a returned item is shipped internationally, mark as “RETURNED GOODS” to avoid any customs charges. We are not responsible for any charges imposed on packages returned by customs.

  • If the product is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.

  • We will reimburce to you (by the method used to pay for the original transaction) the amount in relation to the goods to which cancellation rights apply. This includes the initial cost of delivery. We will make the reimburcement no later than 30 days after the day we receive the goods.

    If you have any questions please feel free to contact us. Further information can be found in terms of service.